Job Location: Chennai

Location Flexibility: Primary Location Only

Req Id: 11332

Posting Start Date: 8/17/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

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Required Qualifications & Experience

- Any Graduate (Japanese language qualification preferred)
- 6 to 9 years of relevant IT Operations / Service Delivery experience
- Proficiency in Japanese language (JLPT N2 or above)
- ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations
- Good knowledge of Microsoft Office applications
- Excellent communication, coordination, interpersonal, and presentation skills
- Experience in vendor management, reporting, and operational metrics/KPI management
- Experience in people management, team leadership, and workforce planning
- Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans
- PMP certification will be an added advantage
- Willingness to work in a 24x7 rotational shift environment from the Chennai office
- Extensive experience working with Japanese clients and stakeholders
- Experience in project transition, service transition, and knowledge transfer activities




- Solid understanding of end-to-end project delivery and operational governance

Key Responsibilities

- Lead BAU (Business As Usual) and operational delivery activities
- Manage customer communications, negotiations, and stakeholder expectations
- Drive vendor governance and service performance management
- Perform resource planning, allocation, and scheduling to ensure optimal service delivery
- Ensure efficient execution and stabilization of transitioned services
- Track, analyse, and present operational metrics, KPIs, and management reports
- Mentor, groom, and develop team members to enhance operational capabilities
- Identify operational improvements and drive service excellence initiatives

Technical Skills

- Strong understanding of IT infrastructure and support operations
- Experience in service delivery, incident management, problem management, and change management processes
- Good to have hands-on experience or knowledge of:
- Windows Administration
- Linux Administration

Preferred Attributes

- Strong leadership and people management capabilities
- Excellent customer negotiation and stakeholder management skills
- Ability to manage multiple projects, priorities, and cross-functional teams
- Strong analytical, planning, and decision-making abilities
- Experience working in multicultural and Japanese client-facing environments
- Proven ability to drive operational excellence and continuous improvement

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

📌 Technical Services Engineer (Chennai)
🏢 Fujitsu
📍 Chennai