Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across San Francisco, Dublin, São Paulo, and Singapore.
Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure.
Role Overview
You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation.
You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving current technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.
Responsibilities
• Take ownership of customer issues and requests through to resolution
• Research, diagnose and troubleshoot issues following SLAs
• Guide non-technical users through the issue resolution process
• Product integration support for merchants
• Collect and document information about users problems for future references
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge base tech notes and articles
• Collaborate with team for appli