About Yulu
Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only productive but also planet-friendly.
Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.
Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.
With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.

? Learn more: www.yulu.bike

About the Role




We are looking for passionate and customer-focused Customer Support Specialists to join our Yulu Bikes support team. In this role, you will be the first point of contact for our customers and will provide assistance via chat, phone, and email. You will be helping users with their rides, app queries, battery swaps, and payment-related concerns — ensuring a seamless and positive customer experience.

Responsibilities
Provide prompt, empathetic, and accurate support to customers through chat, phone, and email.
Assist customers with issues related to bike usage, lock/unlock, battery swaps, plan extensions, payments, and app troubleshooting.
Manage 3 or more chat conversations simultaneously while maintaining high-quality responses.
Handle customers with empathy, especially those stranded mid-ride, ensuring urgency in resolution.
Escalate complex or unresolved issues to internal teams while keeping customers updated.
Document all customer interactions in the CRM/ti

📌 Customer Support Specialist (Bengaluru)
🏢 Yulu
📍 Bengaluru