Designation: Centre Head (Hotels background only)
Department: Client Experience and Operations

Key Roles & Responsibilities:
Team: Client Experience
Reports To: Regional Lead /City Lead

The Centre Manager is responsible for the end-to-end performance of the center— client experience, operational excellence, servicedelivery, vendor management, and profitability.

Client Experience & Relationship Management

Serves as the primary point of contactfor all clients in the center.
Conducts regular client meetings to gather feedbackand drive satisfaction.
Manages the entire client lifecycle: move-in, onboarding, experience, engagement, move-out.
Resolves escalations withincommitted SLAs; proactively track dissatisfaction drivers.




Drives adoption of Smartworks tech platforms (C-SPOC,ticketing, etc.).
Renewals coordination support:highlight early risks,prepare feedback insights,and partners with Regional/City leads.

Operations Excellence & Service Delivery

Ensures centre readinessthrough daily rounds across reception, cafeteria, pantry, washrooms, client areas.
Monitors housekeeping, security, pantry, and engineering teams to maintainSLA and quality standards.
Oversees ticket resolution, prevent recurrence, and maintain SLA breach

📌 Center Head- From Hotels only (Pune)
🏢 SmartWorks
📍 Pune