To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
Roles and Responsibilities:
Building and maintaining relationships with clients and key personnel within their company.
Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
Conducting business reviews to ensure clients are satisfied with their products and services.
Attending meetings with clients inside and outside their offices to build better relationships with them.
Achieving client relationship targets and KPI’s as set by the team lead.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
Mandatory Qualifications:
1-2 years of relevant experience in Key accont management/farming
Relevant experience in Key Account Management/Sales in the B2B space.
Knowledge of best customer service practices.
Strong interpersonal skills and an ability to build rapport with customers.
Go-getter attitude.
Hardworking with a solid work ethic.