Role Overview
As a core member of the Cloud Operations & Billing team, the Billing Expert independently executes and coordinates cloud billing activities across multiple scenarios and publishers(Microsoft Cloud, AWS, Google & SoftwareOne Managed Services offerings). The role applies specialised billing knowledge to resolve standard exceptions, ensure accurate financial outcomes, and maintain compliance with agreed controls and processes. Through reliable execution, peer support, and identification of recurring issues, the Billing Senior Expert contributes to improved billing quality, reduced rework, and secure operational performance.
Key Responsibilities
Executes accurate and timely cloud billing, including invoices, credits and rebills within established guidelines
Processes high‑volume billing transactions with guidance and review in line with publisher requirements, service standards, and internal controls
Manages billing‑related exception handling to ensure accuracy, compliance, and revenue protection
Support continuous improvement through standardisation, automation,



and reduction of manual billing exceptions
Process sales and purchase orders in line with publisher requirements, service standards, and internal controls
Own billing‑related exception handling to ensure accuracy, compliance, and revenue protection
Identifies recurring issues and contributes input to process and quality improvements
Job Requirements
Bachelor’s Degree or equivalent experience from college or university
Strong written and verbal communication skills in English
Proven expertise of Cloud billing
Demonstrated problem-solving, consultative, and research abilities
Ability to research and gather data from multiple sources
Ability to multitask effectively while maintaining strong organizational skills
Knowledge of cloud billing, order processing, and subscription lifecycle operations
Good attention to detail with a focus on billing accuracy, compliance, and data quality
Experience managing

📌 Consultant Modern Operations India (Gurugram)
🏢 SoftwareONE
📍 Gurugram