Company Description Ananzi Infotech is a growth-focused technology company that believes everything begins with an idea and works with clients to turn those ideas into sustainable businesses. With over 15 years of industry experience and more than 100 clients worldwide, Ananzi offers a stable and professional environment for career growth. The organization emphasizes collaboration and long-term partnerships, supporting clients in building and scaling their dream ventures. Team members are encouraged to contribute their expertise, creativity, and commitment to help both clients and the company succeed.
Role Description The Customer Relations Specialist is a full-time, on-site role based in Kochi. This position is responsible for managing day-to-day interactions with customers, responding to inquiries, resolving issues, and ensuring a smooth and positive experience at every touchpoint. The role includes monitoring customer feedback, following up on service requests, and proactively engaging with customers to strengthen relationships and support retention.
The specialist will collaborate with internal teams to communicate customer needs, maintain accurate records in CRM or other systems, and contribute to improving customer service processes. This role requires consistent, professional communication and a commitment to delivering high-quality customer support aligned with Ananzi Infotech’s values.
Qualifications
Robust customer-focused skills, including Customer Service and Customer Support, with a commitment to resolving issues effectively.
Experience or demonstrated ability in Customer Retention and Customer Satisfaction, with a focus on building long-term relationships.
Excellent Communication skills, including clear verbal and written interaction with customers and internal teams.
Ability to handle multiple customer requests, prioritize tasks, and maintain attention to detail in a fast-paced environment.
Comfort using CRM or customer management tools, and basic p