Reservation Manager – Job Description
Position: Reservation Manager
Location: Havelock Island, Andaman & Nicobar Islands
Department: Reservations
Employment Type: Full time
Industry: Hospitality / Resort / Travel
About the Role
We are looking for an experienced and result-oriented Reservation Manager to manage the complete reservation process for our resort in Havelock Island. The role involves handling direct and online bookings, managing OTA channels, coordinating with travel agents and the sales team, maximizing room occupancy and revenue, and ensuring a smooth booking experience for guests.
Key Responsibilities
1. Reservations Management
Manage all room reservations received through direct calls, emails, website, OTAs, travel agents, and other booking channels.
Ensure all reservations are entered accurately into the reservation/PMS system.
Monitor room availability, inventory, rates, cancellations, modifications, and no-shows.
Ensure timely confirmation of all bookings.
Maintain accurate reservation records and guest information.




Ensure proper follow-up on all pending and tentative reservations.
2. OTA Management
Manage all major OTA platforms such as Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, Airbnb, and other online booking channels.
Maintain accurate room inventory, rates, availability, packages, and restrictions across all OTA platforms.
Monitor and respond to OTA bookings, cancellations, modifications, and guest queries.
Ensure rate parity across different booking channels.
Manage OTA promotions, discounts, deals, and campaigns to maximize bookings and revenue.
Coordinate with the Revenue/Sales team to update rates based on occupancy, demand, seasonality, and market conditions.
Monitor OTA reviews, ratings, and guest feedback and coordinate with the concerned departments for resolution.
Ensure there are no overbookings, rate mismatches, or inventory discrepancies.
Track OTA performance, revenue, cancellations, commissions, and booking production.
Rec

📌 Reservations Manager (India)
🏢 HAVELOCK ISLAND BEACH RESORT
📍 India