Job Title: Customer Service Representative
Job Location: Bopal, Ahmedabad
Job Type: Full-time
About the Company:
OMSGuru is a 9-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.
Job Summary:
Customer Service Representative will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
Understand OMSGuru platform and it’s functioning thoroughly
Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email




Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend recent products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
Excellent communication
Fluent in Hindi & English
Working knowledge of Microsoft Excel
Typing Speed of minimum 30 Words Per Minute
Outspoken personality (someone who likes to talk with people)
Education:
Any Graduate
Annual CTC: up to 3 LPA
How to Apply:
Please send your resume on [email protected]

📌 Customer Service Representative (Ahmedabad)
🏢 OMSGURU Solutions PVT.LTD
📍 Ahmedabad