Voice Process - Handle inbound and outbound customer calls professionally.

- Resolve customer queries and complaints efficiently.

- Provide accurate information regarding products and services.

- Ensure first-contact resolution and customer satisfaction.

- Escalate unresolved issues to relevant departments.

- Maintain customer interaction records in CRM systems.

- Achieve quality and productivity targets.

- Follow company and client compliance guidelines. Non-Voice Process (Chat / Email / Back Office) - Respond to customer queries via chat and email channels.

- Handle customer requests with accuracy and efficiency.

- Process customer information and update records.

- Maintain service levels and turnaround time (TAT).





- Resolve customer concerns while ensuring high-quality responses.

- Coordinate with internal teams for issue resolution.

- Maintain confidentiality and data security standards.

Requirements

Customer service orientation Communication skills Chat and email handling CRM tools knowledge MS Office proficiency Problem-solving skills Typing skills Multitasking ability Attention to detail

Qualifications

- Graduate in any discipline preferred. - Undergraduates may be considered based on process requirements. - 12th pass candidates may be eligible for selected processes.

📌 Tech Mahindra (Mumbai)
🏢 TestHiring
📍 Mumbai