Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team to ensure smooth service distribution.
- Oversee daily operations and coordinate with Sky Channel for service delivery.
- Responsible for team performance, motivation, and meeting service level agreements.
- Handle escalations and ensure customer satisfaction through effective communication.
- Collaborate with cross-functional teams to improve contact centre processes and efficiency.
- Monitor inbound call metrics and implement strategies for continuous improvement.
- Ensure adherence to company policies and quality standards within the team.
📌 Team Leader - Contact Centre Inbound (Hosur)
🏢 Kotak Mahindra Bank
📍 Hosur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.