Company Description Mahto Group is a rapidly growing, innovation-driven group of companies founded after 14 years of research, serving clients in more than 27 nations with a compact, agile team. The organization delivers end-to-end solutions, including market surveys, consulting, research and development, strategic investments, prototyping, and manufacturing. Its portfolio spans advanced technologies such as drones, electric vehicles, geodesic dome housing, humanoid robots, micro-robots for medical applications, and AI-based safety solutions.

Rooted in India and focused on global impact, Mahto Group is dedicated to elevating Indian innovation and rebuilding trust in Indian companies through integrated, forward-looking solutions.

Role Description This is a full-time, on-site Team Leader BPO role based in Bengaluru.

The Team

Leader will oversee daily operations of a BPO team, including workload allocation, performance monitoring, and adherence to service-level agreements.

Responsibilities include guiding team members, providing coaching and feedback, handling escalations, and ensuring high-quality customer interactions across channels. The role involves coordinating with internal stakeholders, preparing operational reports, optimizing processes,



and supporting continuous improvement initiatives.

The Team

Leader will also help onboard new team members and foster a collaborative, inclusive, and results-oriented work culture.

Qualifications

- Strong team leadership and people management skills, including coaching, performance tracking, and conflict resolution.
- Experience in BPO operations, customer service, and call center or back-office process management.
- Excellent communication skills (spoken and written), with the ability to handle escalations and interact professionally with global clients.
- Analytical and problem-solving abilities for process improvement, quality monitoring, and reporting.
- Comfort with using CRM tools, contact center software, and standard office productivity applications.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines consistently.
- Bachelor’s degree in any discipline or equivalent skilled experience in BPO or customer operations.
- Prior experience as a Team Leader, Supervisor, or Senior Associate in a BPO setting is highly beneficial.
- Willingness to work on-site in Bengaluru and accommodate shift timings as required by business needs.

📌 Team Leader BPO (Bengaluru)
🏢 Mahto Group
📍 Bengaluru