Supply Wisdom is inviting applications from eligible internal employees for the role of Team Leader within the Operations team. The Team Leader will oversee a team of Senior Research Analysts (SRAs) and Research Analysts, drive quality and delivery standards, and act as a mentor and first point of escalation for the team.
KEY RESPONSIBILITIES
- Supervise and guide the day-to-day work of the assigned Operations team, ensuring quality, timeliness, and accuracy of deliverables.
- Mentor and coach SRAs and Research Analysts, supporting their skill development and career progression.
- Allocate work, monitor productivity, and manage escalations within the team.
- Conduct quality reviews and provide constructive, actionable feedback.
- Partner with the Operations Manager on capacity planning, performance reviews, and process improvements.
- Coordinate with different stakeholders to ensure timely completion of work
- Ensure adherence to Supply Wisdom's data handling, confidentiality, and quality standards.
ELIGIBILITY CRITERIA Applicants must meet all of the following criteria to be considered:
- Minimum of 6 months completed tenure as a Senior Research Analyst (SRA) within the Operations team.
- Consistent “Meets” or higher rating in the most recent performance review cycle.
- No active disciplinary action or performance improvement plan (PIP) at the time of application.
- Demonstrated proven skill set in mentoring and developing junior team members (e.g., prior buddy/mentor assignments, training delivery, or peer coaching).
- Strong working knowledge of Operations team processes, tools, and client deliverable standards.
- Meets all other standard eligibility requirements applicable to internal moves within the Operations team, as defined by HR/Operations policy.
DESIRED SKILLS
- Solid communication and interpersonal skills, with the ability to coach and motivate a team.
- Sound judgment in prioritization, escalation handling, and quality decision-making.
- Familiarity with Supply Wisdom's risk intelligence and research methodology.
- Basic people-management exposure (formal or informal) is an advantage.
📌 Team Lead - Risk Operations - Internal Candidates Only (48 Hours) (Karnataka)
🏢 Supply Wisdom
📍 Karnataka
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