Company:

Hex Wireless Private LimitedPosition

: Asst VP – Product Support & Delivery.Location:

Vadodara, GujaratEmployment Type:

Full-TimeExperience:

5–7 YearsSalary:

₹11–13 LPA, based on experience and qualifications

Role SummaryHex Wireless is looking for a

results-driven Assistant Vice President – Product Support & Delivery

to lead the overall product support, customer deployment, and technical delivery operations for our

White-Label A2P SMSC/CPaaS platform

across cloud and on-premise environments.

The ideal candidate will be responsible for ensuring high-quality customer support, successful deployments, timely resolution of production issues, and continuous improvement of support and delivery processes.

Key ResponsibilitiesOwn end-to-end

L1/L2/L3 product support

and customer escalations.Lead customer

deployment, configuration, upgrades, and go-live activities .Coordinate with

Engineering, DevOps, and Customer Success

teams to resolve complex technical issues.Drive

SLA compliance, incident management, RCA, and production issue resolution .Establish and continuously improve

support processes, SOPs, documentation, and knowledge bases .Lead, mentor, and develop the

Product Support & Delivery team .Ensure smooth

technical onboarding

and provide an excellent ongoing customer experience.Monitor support and delivery performance against defined KPIs.Identify recurring technical issues and drive preventive and corrective actions.Work closely with customers to understand technical requirements and ensure successful implementation.

Technical SkillsCandidates should have practical knowledge of the following:Linux OS & Firewall

– Basic administration and troubleshooting.Docker

– Basic containerization and deployment knowledge.REST/SOAP APIs & Postman

– API testing and troubleshooting.TCP/IP & HTTP/HTTPS

– Connectivity and protocol troubleshooting.Wireshark

– Packet-level network troubleshooting.SSL/TLS





– Certificate management and connectivity troubleshooting.SSH, Proxy & VPN

– Remote access and network connectivity troubleshooting.SMPP, SMSC, A2P Messaging & SMS Routing

– Understanding of telecom messaging technologies is highly preferred.

Key Performance Indicators (KPIs)The role will be evaluated based on:SLA ComplianceMTTR / Resolution TimeSuccessful Customer Deployments & UpgradesProduction Incident ManagementCustomer Escalation ManagementCustomer SatisfactionSupport Team Performance & Process Improvement

BenefitsHealth Insurance (Optional)Provident Fund and ESIC benefitsProfessional development and learning opportunitiesUp to 2 Work-from-Home days per month during applicable periods

(for female candidates only)Cooperative and inclusive work culture

How to apply ?

Ready to take the next step in your career?

Submit your application here : https://app.voxai.biz/apply/hex-wireless-pvt-ltd/a2528389-420a-446a-bc87-c13432111496/

What Happens After you Apply?

1. Application ConfirmationOnce you successfully submit your application, you will receive a confirmation email at your registered email address. Please complete the screening call process within 48 hours of receiving the email.2. Interview ProcessIf your profile is shortlisted during the screening stage, the second and/or third interview rounds will be scheduled within one week.3. Final Decision

The entire hiring process is typically completed within 5–7 working days from the date of your application.About Hex Wireless

Hex Wireless Private Limited , headquartered in Vadodara, Gujarat,



is a software development and enterprise communication technology company with extensive expertise in the telecom sector.

With a strong team of software engineers, technology professionals, sales, and support experts, Hex Wireless has built and delivered a wide range of customized communication solutions leveraging cloud telephony, voice, and data technologies.

With a legacy spanning more than a decade, our product portfolio includes

enterprise messaging middleware, SMS Hubbing via SMPP, A2P messaging solutions, and CPaaS technologies .

Our

White-Label CPaaS platform

provides a comprehensive suite of enterprise communication solutions, including:A2P MessagingWhatsApp Business APIRCS Business MessagingSMPP-based messagingEnterprise communication solutions

Today, our solutions are trusted by

120+ enterprises across 40+ countries , helping businesses deliver reliable and scalable communication services globally.

We continue to evolve as a team of professionals with diverse expertise in the

enterprise communication and telecom technology space .

Who Are Our Clients?We work with organizations across the enterprise communication ecosystem, including:Small and Medium EnterprisesA2P Messaging AggregatorsMVNOsTelecom OperatorsVoIP AggregatorsISPsHosting CompaniesLarge Marketing CompaniesWith the rapid evolution of

CPaaS and omnichannel communication channels , including WhatsApp Business API and RCS, the demand for

white-label, plug-and-play, off-the-shelf communication solutions

has grown significantly.

We are looking for professionals who are excited about helping us take these solutions to a larger

B2B audience globally .

Interested in Joining Us?If you are passionate about

telecom, CPaaS, A2P messaging, customer delivery, technical support, and building high-performing teams , we would love to hear from you.Apply now and be part of Hex Wireless's journey to redefine enterprise communication.

Website:

www.hexwireless.com

📌 Asst VP – Product Support & Delivery (Mumbai)
🏢 Hex Wireless
📍 Mumbai