The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

The QA & Training Manager III is a senior leadership position responsible for directing and managing Quality, Dispute and Training Programs. This role requires strategic vision, executive-level communication skills,



and the ability to drive organizational change while ensuring operational excellence.

Key job responsibilities
• Lead the QA, Dispute and Training function in AIT
• Drive a Zero Defect culture by managing process adherence and ensure implementation of controls to minimize.
• Conduct 5 Whys Analysis/ Fish Bone Analysis to identify error root causes and trends
• Analyze historical data to build quality improvement initiatives and drive quality, training and dispute management strategies across the Org.
• Liaise with Audit Operations to calibrate on QA result, dispute received and implement best practices to ensure auditors are constantly evolving, learning and improving.
• Monitor and report on Quality, Dispute and Training metrics in Business Reviews.
• Embrace constant change with flexibility and good grace which demands solid deliverables.
• Lead a large-scale audit orga

📌 AIT QA (Hyderabad)
🏢 ADCI HYD 13 SEZ
📍 Hyderabad