Minimum 4 to 6 years of experience in infrastructure support, systems administration, IT operations or Level 2/3 technical support. • Strong experience using ITSM platforms such as Freshservice, ServiceNow, Jira Service Management or equivalent. • Experience managing incidents, service requests, problem tickets, and change records. • Positive understanding of ITIL principles and service management practices. • Proven ability to manage priorities, follow up actions, and meet SLA commitments. Technical Skills • Microsoft 365 administration and support. • Microsoft Teams administration and support. • Entra ID / Azure AD / On-prem AD operational support. • Exchange Online, SMTP and mail flow troubleshooting.



• Proofpoint Email Security or similar email security platforms. • DNS, DHCP, and certificate management. • Windows administration and general infrastructure support. • Knowledge of working with remote sites and supporting rack equipment like UPS and network devices • Awareness of networking concepts such as switches, access points, firewalls, WAN, Internet connectivity, and routing. Infrastructure Support Analyst • Awareness of AWS and cloud service concepts, with the ability to coordinate managed service providers rather than perform deep engineering.

📌 Infrastructure Support Analyst (Hyderabad)
🏢 Firstsourc
📍 Hyderabad