About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Description and major responsibilities:
• As a Technical Support Specialist you will provide support to Customer Engineers who generally will be onsite at a customer location and requiring technical assistance.
• The support will include problem identification, analysis, diagnosis and resolution.
• The TSS will utilise Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems.
• The TSS is responsible for ensuring that solutions provided are successful.
• If no known solution can be identified, the TSS is responsible for the escalation to other support centres where deeper level skilled personnel are available.
• The TSS retains ownership of all escalated problems/issues through to resolution.



The TSS is also responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual requirements require.
• You will provide input to the Knowledge Systems as and when required.
• You will co-ordinate with other Service Coordinator and ATM Management Center in providing part numbers and other technical details pertaining to a specific Customer.
Capabilities:
• Prior work experience in a customer support or technical support role is required, with experience supporting customers in the Retail & Financial sector being highly desirable.
• Experience as a field based customer engineer supporting PC and retail & financial systems would also be favourably considered.
• Fluency in English, both oral and written is a must
• Tertiary qualification in Engineering or related field, from University or College is desirable.
• Prior Knowledge of retails equipments as 7350,7348,7988,7197…. and ATM 5886,6634 7671

📌 Technical Support Spec (Mumbai)
🏢 NCR Atleos
📍 Mumbai