Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an senior executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:
Senior Executive-Clinical
Job Description:
Education:
Any graduates or post graduate (preferably science background)
Skilled Qualifications:
Nursing Certification (IRN)
Experience:
2.5+ years experience in HC domain & Clinical related field
Mandatory Skills:
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Proficiency with the necessary technology,
including computers, software applications, phone systems, etc.
Ability to improve and/or transform teams processes across functions within the organization.
Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.
Ability to delegate and manage work loads and projects across functions within the organization.
Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
Ability to problem solve, handle conflict, anticipate i