Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With robust technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Description: Customer Success ManagerLocation: India - RemoteAbout the RoleWe are seeking a highly experienced and proactive Customer Success Manager to join our dynamic team in Mexico. In this role, you will be the trusted advisor and advocate for our enterprise customers, ensuring they achieve maximum value from our solutions while fostering long-term partnerships. This position requires a deep understanding of customer communication,



escalation management, executive business reviews, and contract management, complemented by expertise in public clouds, SAP, & Oracle (particularly SAP & Oracle solutions), and cloud technologies.Key Responsibilities1. Customer Communication & Relationship Management:◦ Build and nurture strong, long-term relationships with enterprise customers, ensuring satisfaction and loyalty.◦ Serve as the primary customer point of contact for service engagement, ensuring a consistent, responsive, and high-quality customer experience.
◦ Maintain regular communication with customers to understand business priorities, service feedback, and emerging risks or opportunities.
2. Escalation Management:◦ Proactively identify, manage, and resolve customer issues, ensuring minimal disruption and maintaining trust.◦ Collaborate with cross-functional teams to address escalations effectively and implement preventive measure

📌 Customer Success Manager (Hyderabad)
🏢 Syntax
📍 Hyderabad