The Infrastructure Analyst 2 is an intermediate level role responsible for optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across global portfolio of applications. The analyst will utilize industry’s best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to process and procedures.
Responsibilities:
Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
Exchange ideas and information in a concise and explicit manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Handle incoming Incidents and inquiries associated with Foundational Services applications.
Drive stability efforts, manage End of Vendor Support (EOVS), and other environment cleanliness initiatives.
Drive and maintain application observability, telemetry, and monitoring solutions.
Identify and drive automation opportunities and projects within the application support realm.
Partner with application development, business analyst, product owners, and infrastructure support teams on application change and release mana
📌 Infrastructure Analyst (Chennai)
🏢 Citi
📍 Chennai