A. The opportunity -
The incumbent will be responsible for driving critical operational processes within the Bharat Bill Payment System (BBPS) ecosystem, ensuring efficient settlement management, participant onboarding, customer grievance resolution, regulatory compliance, and stakeholder engagement. The role requires strong operational acumen, process governance capabilities, and the ability to collaborate with banks, non-bank entities, and internal stakeholders to deliver a seamless and compliant bill payment experience.

B. Job details -

Job Title: Associate - Operations
Division: NBBL Operations
Years of Experience: 3yrs+
Education: Graduate/Post Graduate or equivalent Full-time
Location: Chennai or Mumbai Permanent Role

C. Key responsibilities -

1. Settlement Operations & Reconciliation -
• Execute and monitor multiple daily settlement cycles within defined TATs, ensuring accurate settlement processing, reconciliation, and timely dissemination of information to sponsor banks and stakeholders.
• Manage operational financial activities including computation of income, TDS,



GST, and related reporting requirements.
• Resolve settlement exceptions and coordinate with participants to ensure seamless transaction processing and operational continuity.

2. Participant, Customer & Stakeholder Management -
• Manage customer complaints and service requests received through CRM, BBPS website, social media, and other channels, ensuring timely resolution and enhanced customer experience.
• Drive end-to-end onboarding of banks, non-bank entities, Operating Units (OUs), Agent Institutions, and Agents on the BBPS platform within defined timelines.
• Conduct participant training sessions, address operational queries, and build robust relationships with ecosystem stakeholders to support smooth platform operations.

3. Governance, Compliance & Process Excellence -
• Ensure adherence to BBPS guidelines, regulatory requirements, communication protocols, and organizational governan

📌 Associate NBBL Operations (Chennai)
🏢 National Payments Corporation Of India (NPCI)
📍 Chennai