We are seeking a ServiceNow Integrations Developer to design build and maintain secure scalable integrations between ServiceNow and enterprise systems ERP CRM HRIS AD monitoring tools and cloud services The role will own endtoend integration delivery from requirements and design through development testing deployment and operational support This position collaborates with architects product owners security and thirdparty vendors to ensure reliable data exchange and automation
Key responsibilities
Design and implement integrations using Integration Hub Flow Designer Scripted REST APIs SOAPREST web services MID Server and eventdriven patterns
Build and maintain reusable integration patterns custom APIs transform maps import sets and data pipelines to ensure consistent data models and mapping
Implement secure authentication and authorization for integrations OAuth API keys SAML mutual TLS and ensure data protection and governance
Develop automated workflows and business logic in ServiceNow Business Rules Script Includes Flows UI Actions to support integrated processes
Troubleshoot and resolve integration failures performance issues and data inconsistencies implement monitoring s and runbooks
Create and maintain technical design documents API specs test plans and deployment runbooks participate in code reviews and knowledge transfer
Support platform upgrades and regression testing to ensure integrations remain compatible with new ServiceNow releases
Work with DevOpsCICD pipelines and manage updatesets or scoped app packaging for deployments
Required Skills And Experience
36 years of handson ServiceNow development experience with a focus on integrations and automation
Robust experience with IntegrationHub Flow Designer Scripted REST APIs MID Server configuration and web services RESTSOAP
Proficiency in JavaScript serverside Glide API and clientside scripting JSON XML and data mappingtransformation techniques
Practical knowledge of authentication models OAuth 20 Basic Auth API keys and secure data exchange patterns
Experience integrating ServiceNow with common enterprise applications eg SAP Workday Salesforce Microsoft Active Directory Azure AWS
Solid understanding of CMDB concepts ITSM processes Incident Change Problem and how integrations impact those processes
Familiarity with debugging tools logging monitoring and performance tuning for integrations
Strong communication skills and experience working with crossfunctional teams and external vendors
Preferred Nicetohave
ServiceNow certifications such as Certified System Administrator CSA Certified Implementation Specialist CIS IntegrationHub or relevant modules
Experience with enterprise integration patterns message queues eventdriven architectures Kafka MQ and middleware platforms
Exposure to Kubernetes cloudnative APIs or platformasaservice connectors
Experience building scoped applications and using App EngineCreator Studio
Knowledge of ITOM HR Service Delivery or Security Operations integrations
Experience with CICD tools and automated test frameworks for ServiceNow eg ATF
Education logistics
Bachelors degree in Computer Science Information Technology or equivalent experience