- Develop and implement ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration
- Configure and maintain MID Servers, patterns, and probes/sensors
- Build integrations with third-party monitoring tools using REST/SOAP APIs
- Customize platform components using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
- Perform CMDB data modeling, reconciliation, and data quality improvements
- Troubleshoot and optimize Discovery and Service Mapping performance
- Collaborate with stakeholders to deliver scalable ITOM solutions