- 2-8 years of hands-on experience in ServiceNow development and administration.
- Solid knowledge of ServiceNow modules like ITSM, ITOM, HRSD, CSM, etc.
- Experience with ServiceNow scripting (JavaScript, Glide API), UI policies, and business rules.
- Hands-on experience in creating ServiceNow workflows, UI actions, and notifications.
- Experience with ServiceNow integration using REST/SOAP APIs, LDAP, SSO, and other integration tools.
- Familiarity with ServiceNow CMDB and Discovery tools.
- Good understanding of Agile methodologies and ITIL processes.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.
- Strong analytical, problem-solving, and communication skills.