About Opensity Solutions

Opensity Solutions is a global business services company that partners with organizations to deliver people-first operational solutions. We are committed to creating exceptional employee and client experiences through a culture built on collaboration, accountability, respect, and service excellence.

POSITION SUMMARY:

We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.

Job Title: ServiceNow Administrator

Work Location: Hyderabad

Employment Type: Full Time

ROLES & RESPONSIBILITIES:

Responsibilities of this role include, but may not be limited to, the following:

- ServiceNow Administration: Manage and support the ServiceNow platform, including customizations of applications and modules.
- Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
- User Support: Provide technical support and documentation to end-users
- Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
- Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.

QUALIFICATIONS:

- Experience: 1-2 years of experience working with the ServiceNow platform in a client support role.
- Education: Bachelor’s degree in Information Technology, Computer Science,



or a related field (or equivalent work experience).
- Technical Skills:
- Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog.
- Knowledge documentation for support team and end users.
- Knowledge of ITIL best practices and framework.
- ServiceNow CSA certification (Certified System Administrator)

Soft Skills:

- Strong problem-solving, critical thinking and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.

Preferred Qualifications:

- Experience: Experience in a technical customer support role within an enterprise workplace.
- Knowledge: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management.

Opensity Equal Employment Opportunity Statement Opensity is committed to providing equal employment opportunities and fostering a workplace built on fairness, dignity, and respect. All employment decisions at Opensity are based on individual merit, qualifications, performance, and business requirements.

We do not discriminate against any applicant or employee on the basis of gender, caste, religion, age, disability, marital status, sexual orientation, nationality, or any other status protected under applicable Indian law.

Opensity is committed to maintaining a work environment free from discrimination and harassment and to providing reasonable accommodations for qualified individuals with disabilities, in accordance with applicable legislation.

📌 ServiceNow Administrator (Hyderabad)
🏢 Opensity Solutions
📍 Hyderabad