What You Will Do (Responsibilities)

Lead & Manage Service Operations

- Oversee daily operations of the service team, ensuring optimal performance and peak customer satisfaction.
- Develop and implement service strategies, including preventive maintenance schedules and operational standards.
- Monitor service metrics, analyze performance trends, and initiate continuous process improvements.

Team Leadership & Development

- Build the service function from the ground up. Lead by example with a strong work ethic, precision, and meticulous attention to detail.
- Implement clear processes for task allocation, service tracking, and performance monitoring.
- Provide continuous skill development through structured training on machine installation, calibration, troubleshooting, and preventive maintenance.
- Foster a high-accountability culture where issues are resolved on the first visit and follow-ups are proactive rather than reactive.
- Motivate and retain talent through recognition, growth opportunities, and clear performance goals.

Customer Service Excellence

- Prioritize the customer experience, ensuring every action aligns with delivering exceptional service.
- Act as the final escalation point for critical issues, personally ensuring swift and effective resolutions.
- Oversee flawless machine installation and commissioning, with precise calibration tailored to client tastes and operational requirements.
- Maintain transparent communication with customers during service interventions to build long-term trust.
- Implement a structured feedback loop to capture insights, improve processes, and elevate the overall customer journey.

Technical Expertise & Support

- Diagnose and resolve complex mechanical, electrical, and software issues in automated vending machines.
- Replace faulty components and ensure all machinery meets rigorous operational standards.




- Train customers and client staff on machine operation, cleaning protocols, and basic troubleshooting.

Inventory & Logistics Coordination

- Ensure the availability of critical spare parts, consumables, and tools exactly when and where they are needed.
- Provide accurate service forecasts and breakdown trends to assist logistics in stocking and dispatch planning.
- Coordinate urgent part requirements for breakdowns, ensuring priority shipments to minimize customer downtime.
- Track part usage in collaboration with the logistics team to identify recurring failures and recommend preventive actions.
- Maintain seamless alignment between service schedules and part availability to enable "first-time-fix" resolutions.
- Proactively communicate with logistics to prevent delays, stock-outs, or misallocations.

What We Need (Requirements)

- Experience: 6–8 years in service coordination or technical support for commercial products.
- Education: B.E. in ECE, EEE, or mechanical engineering.
- Background: Prior experience handling field service for commercial products (e.g., industrial machines or electronic devices); vending machine experience is highly preferred.
- Skills: Exceptional coordination, documentation, and communication skills.
- Resilience: The ability to work under pressure and manage multiple service requests simultaneously.

What You Will Enjoy (Benefits)

- High-Energy Environment: Work alongside innovative, "hustler-minded" colleagues.
- Mentorship: Access to experienced mentors dedicated to your professional growth.
- Career Growth: Excellent learning and advancement opportunities.
- Rewards: A competitive salary and employee-friendly policies.
- Culture: Frequent engagement activities and a team-oriented team spirit.
- Fuel for Thought: We encourage regular breaks—always powered by great food, snacks, and beverages.

📌 Service Manager (India)
🏢 Boatload Minds
📍 India