Company Description Paisly Solutions provides cutting-edge financial solutions designed to help businesses succeed in the digital payments landscape. The company combines deep industry expertise with technological innovation to offer payment processing, reconciliation, and consulting services tailored to diverse client needs. Its end-to-end payment solutions, powered by robust APIs and advanced analytics, support operational optimization and cost reduction.

Paisly

Solutions focuses on enabling seamless, secure transactions while helping organizations modernize and streamline their payment operations.

– L1 Operations Executive / Senior Executive

Department: Operations

Experience: 4–6 Years

Industry: Fintech / Payment Gateway / Digital Payments

Employment Type: Full-Time

Location: Kolkata(Hybrid)

About the Role

We are looking for an experienced L1 Operations professional with 4–6 years of experience in the Payment Gateway / Fintech / Digital Payments industry. The candidate will be responsible for day-to-day payment operations, transaction monitoring, merchant support, issue resolution, onboarding coordination, and coordination with internal teams, banks, and payment partners.

Key Responsibilities

- Monitor and manage daily payment gateway transactions, including successful, failed, pending, and declined transactions.
- Handle L1 transaction-related queries from merchants and internal teams.
- Investigate payment failures, pending transactions, duplicate transactions, refunds, reversals, and settlement-related issues.
- Monitor transaction dashboards and identify unusual transaction patterns or operational issues.
- Coordinate with L2 Operations, Technology, Risk, Finance, Banks, Acquirers, and Payment Gateway Partners for issue resolution.




- Maintain proper tracking and escalation of unresolved transaction issues within defined TAT/SLA.
- Support merchant onboarding and KYC verification by coordinating required documents and internal approvals.
- Monitor merchant activity and ensure operational compliance with defined processes.
- Assist in reconciliation and settlement activities, including transaction-level checks and mismatch identification.
- Coordinate for refunds, chargebacks, disputes, and other payment-related operational issues.
- Prepare and share daily/weekly operational reports, transaction reports, settlement reports, and issue trackers.
- Maintain proper documentation of operational incidents and their resolutions.
- Ensure all operational activities follow internal SOPs, risk controls, and compliance guidelines.
- Support merchants during integration and post-live transaction issues.
- Participate in daily operational calls and provide updates on merchant/payment issues.
- Identify recurring operational problems and coordinate with the relevant teams for permanent resolution.

Required Skills & Qualifications
- 4–6 years of relevant experience in Payment Gateway, Fintech, Digital Payments, Banking, or related industries.
- Strong understanding of Payment Gateway operations and transaction lifecycle.
- Good knowledge of UPI, Cards, Net Banking, Wallets, Refunds, Reversals, Chargebacks, and Settlements.
- Experience working with payment dashboards, transaction monitoring systems, ticketing systems,



and operational reports.
- Understanding of merchant onboarding, KYC/KYB, transaction monitoring, and payment risk.
- Good knowledge of reconciliation and settlement processes.
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.
- Ability to work under pressure and handle multiple operational issues simultaneously.
- Good knowledge of MS Excel / Google Sheets.
- Ability to work in rotational shifts, including weekends, if required.

Preferred Experience Candidates with experience working with Payment Gateways, Acquirers, Banks, Payment Aggregators, Fintech companies, or Payment Orchestration platforms will be preferred.

Key Performance Indicators (KPIs)

- Transaction issue resolution within defined TAT/SLA.
- Accuracy of transaction monitoring and operational reporting.
- Merchant query resolution and response time.
- Reconciliation accuracy.
- Effective escalation and follow-up of payment issues.
- Reduction in recurring transaction/operational issues.
- Compliance with operational SOPs and processes.

What We Offer
- Prospect to work in a growing Fintech and Digital Payments environment.
- Exposure to payment gateways, acquirers, banks, merchants, and payment technologies.
- Career growth opportunities within the Operations and Payments team.
- Competitive compensation based on experience and expertise.
- Interested candidates can share their updated CV with [email protected]

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📌 Senior Operations Executive (Kolkata)
🏢 Paisly Solutions
📍 Kolkata