Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an senior executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.Job title:

Senior Executive-Clinical:

Education:

Any graduates or post graduate (preferably science background)

Professional Qualifications:

Nursing Certification (IRN)

Experience:

2.5+ years experience in HC domain & Clinical related field

Mandatory Skills:

- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Ability to improve and/or transform teams processes across functions within the organization.
- Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
- Robust coaching and leadership skills, ability to develop and motivate employees towards improved performance.
- Ability to delegate and manage work loads and projects across functions within the organization.
- Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
- Capacity to operate in a complex,



global environment with ease and fluidity, while driving and influencing results.
- Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
- Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
- Advanced customer focus and customer service skills.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.
- Experience with Client relationship management is preferred

Roles & Responsibilities:

- Possess basic knowledge of Healthcare
- Good reasoning and analytical skills
- Able to communicate fluently in the language required for the function/location

- Active listening skills

- Passion to learn

- Influencing skills
- Ability to comprehend the employee requirement well
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Processing claims/developing projects/handling calls, as per the process guidelines
- Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
- Adhering to the SLA, and understanding Quality & Auditing parameters

- Meeting assigned productivity goals
- Understanding and adhering to quality standards

- Meeting TAT
- Mentor & coach new members of the team based on requirement
- To act as a subject matter expert
- Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information
- Assumes responsibility for work activities and coordinating efforts

Location:

BangaloreIndia

📌 Senior Executive-Clinical (Bengaluru)
🏢 Sagility
📍 Bengaluru