- Key Responsibilities: •
- Handle inbound and outbound customer calls, emails, and chats professionally. •
- Understand customer concerns and provide accurate and timely resolutions. •
- Maintain detailed and organized records of customer interactions and follow-ups.

- Requirements •
- Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues. •
- Ensure high levels of customer satisfaction by providing clear communication and empathetic support. •
- Escalate unresolved issues to the appropriate teams as per process. •
- Adhere to defined SLAs, quality standards, and compliance guidelines. •
- Provide feedback and insights based on customer interactions to help improve processes and service quality. •
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- 3- 5years of experience in customer support, tele-calling, or a similar role. •

- Excellent verbal and written communication skills. •
- Strong problem-solving abilities with a customer-first mindset. •
- Ability to handle pressure, manage multiple tasks, and work in a fast-paced setting. •
- Basic computer proficiency (MS Office, CRM tools preferred). •
- Willingness to work in rotational shifts (if applicable

📌 Senior Customer Service Representative (Delhi)
🏢 Vetic
📍 Delhi