We are looking for an experienced Enterprise Relationship Manager to manage strategic enterprise accounts for a technology/SaaS product organization. The role involves building CXO-level relationships, driving product adoption, customer success, retention, and account growth.
Key Responsibilities:
Own and manage key enterprise client relationships.
Build trusted relationships with CXO-level stakeholders.
Drive product adoption, engagement, renewals, and expansion.
Conduct business reviews and executive presentations.
Identify upsell, cross-sell, and growth opportunities.
Manage escalations and ensure timely resolution.
Work with Product, Engineering, Sales, and Support teams.
Gather client feedback and support product improvements.
Requirements:
15-20 years of experience in Enterprise Relationship Management, Key Account Management, Strategic Partnerships, or SaaS Customer Success.
Solid enterprise SaaS/technology experience.
Excellent communication, negotiation, and strategic account management skills.