OpenText VIM AMS Consultant (L2/L3 Functional & Enhancement Support)

Location: Mumbai (Onsite/Hybrid)

Experience: 5 to 9 Years

Employment Type: Full time

About the Role

We are looking for an experienced OpenText VIM AMS Consultant to provide L2/L3 application support and functional enhancement services for OpenText Vendor Invoice Management (VIM) integrated with SAP ECC/S/4HANA. The role involves incident resolution, invoice process optimization, stakeholder management, and support for minor enhancements across the invoice lifecycle.

What You'll Do

AMS Support (L2/L3)

- Resolve incidents, service requests, and problem tickets related to OpenText VIM.
- Monitor end-to-end invoice processing from capture to archiving.
- Perform root cause analysis and implement permanent fixes.
- Ensure SLA, KPI, and system availability compliance.

Invoice Processing & Exception Management
- Troubleshoot OCR/data extraction, workflow, validation, and posting issues.
- Handle PO and Non-PO invoice exceptions, duplicate invoices, tax/GST issues, and tolerance mismatches.
- Support MIRO and FB60 posting-related activities.

Enhancements & Configuration
- Implement workflow and approval matrix changes.
- Configure VIM Document Processing (DP) and Invoice Processing (IP).
- Manage reason codes, exception types, user roles, and transport migrations across landscapes.

Functional Consulting
- Gather business requirements and propose VIM-based solutions.
- Create functional specifications for enhancements.




- Support testing activities including Unit Testing, UAT, and deployment validation.

Integration & Coordination
- Support integrations between OpenText VIM, SAP FI/MM, Archive Link, and Content Server.
- Analyze issues related to RFCs, IDocs, queues, background jobs, and posting failures.
- Work closely with ABAP, Basis, and infrastructure teams.

Audit & Documentation
- Support SOX compliance and audit requirements.
- Maintain SOPs, KEDB, and enhancement documentation.
- Ensure invoice traceability and audit readiness.

Required Skills
- Strong experience in OpenText Vendor Invoice Management (VIM) .
- Solid knowledge of SAP FI (Accounts Payable) .
- Working knowledge of SAP MM Invoice Verification .
- Understanding of P2P and Invoice-to-Pay (I2P) processes.
- Experience with SAP ECC/S/4HANA integration .
- Knowledge of ArchiveLink , document archiving, job monitoring, and error analysis.
- Basic ABAP debugging and log analysis skills.

Preferred Skills
- OpenText VIM Certification.
- ITIL Certification.
- Experience in Utilities, Manufacturing, or Shared Services domains.
- Exposure to OCR optimization and invoice automation initiatives.

Key Competencies
- Strong ownership and problem-solving skills.
- Ability to translate business requirements into functional solutions.
- Excellent communication and stakeholder management.
- Experience working in AMS support and enhancement environments.
- Ability to handle critical business issues in a fast-paced environment.

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