MapleWave Production Support Specialist MapleWave Production Support Specialist Experience : 5 to 8 years Responsibilities: Responding to customer support tickets and inquiries regarding Maplewave software Diagnosing and resolving technical issues related to system functionality, data integrity, and user access Performing system upgrades and patching to ensure users are on the latest version Monitoring system performance and proactively identifying potential issues Providing user training and guidance on best practices for using Maplewave features Collaborating with development teams to report bugs and suggest improvements Key Technical Requirements: 5-8 years of support experience in the Telecom domain Robust understanding of Inventory process flow and POS systems, specifically MapleWave Transact Proficiency in UNIX and MySQL Experience with OpenShift cluster-based architecture Skilled in issue tracking and driving resolution across multiple teams and vendors Extensive experience using Remedy for issue management Additional Requirements: Strong communication skills with customer-facing experience Willingness to travel for short or long-term assignments Experience Level Senior Level

📌 Production Support Specialist (Bengaluru)
🏢 Pradeepit Global Consulting Private
📍 Bengaluru