The role entails managing and leading a team of Senior Product Managers and Product Managers to deliver the results of all the segments in the Gold Loan Vertical
Roles & Responsibilities:
- Handle a team of Senior Product Managers and Product Managers
- Collaborative with different departments and create a best-in-class digital journey for the Gold Loan Segment
- Empower Sales Leadership with New Product and Product Innovation
- Train partners on product & policy
- Business trend analysis and exploring current avenues to generate more business
- Driving contests and R&R; - Managing Compliance and Audit queries for the business
- Empowering the Sales Team with the required support to achieve the budgeted numbers
- Recommend process changes in order to improve service efficiency and quality across the assigned area
- Budget and P & L locations wise as well as business segments wise to be prepared
- Leverage in-house synergies through collaboration with internal stakeholders
- Managerial & Leadership Responsibilities:
- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
- Attract and retain best-in-class talent for key roles in their reporting structure
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements