Establish, drive and co-ordinate the strategy, execution and priorities to deliver growth across Individual & Personal Customers, Alliances to ensure of fulfill our potential and realize the significance of revenue and operating profit growth prospect of the current account product
- Develop Customer Value Proposition, service and relationship management experience that is distinctive, market-leading and scalable.
Key Responsibilities
New Product Design & Development :
- Exploring avenues for segmentation of existing space to be targeted with customized offerings and completely new segments for new product launches
- Cater to product needs of all types of customers
- Formulation of product policies, improvement in product processes
- Design customer life cycle strategy - On boarding the new customers and engaging existing customers for up sell and x sell through calendared approach.