The Loft is Coimbatore’s first luxury private preview theatre, built around one simple idea — creating the best possible theatre experience. We work closely with regional filmmakers and directors on private previews, while bringing together a growing community of creators, storytellers, and movie lovers. We’re here to create, collaborate, and have a lot of fun along the way. ? Roles & Responsiblities Oversee and manage the day-to-day operations of The Loft, ensuring smooth and effective functioning of all screens and customer services.

Check, confirm, and manage bookings; assist walk-in customers and ensure a smooth check-in process using booking IDs. Attend incoming phone calls, respond to customer enquiries, resolve queries, provide relevant information, and actively convert enquiries into confirmed bookings. Understand customer requirements and recommend suitable screens, movie options, packages, and event arrangements to maximise sales and customer satisfaction.

Manage and monitor all equipment, including ACs, projectors, PS5 consoles, AV systems, and other operational equipment, and promptly address customer requirements or technical issues. Handle customer food orders, coordinate with the F&B; team, and ensure timely and accurate service. Coordinate event requirements, including decorations and cake deliveries, ensuring everything is arranged and delivered on time.





Assist with decoration setup when required. Manage operations inventory, monitor stock levels, maintain proper records, and coordinate with vendors for timely procurement and replenishment. Handle billing and payments, maintain the cash book accurately, and prepare daily sales and operational reports.

Coordinate with the marketing team and regularly update them on bookings, sales performance, upcoming events, customer trends, enquiries, and other relevant operational insights. Support marketing initiatives by providing timely information on customer preferences, booking patterns, promotions, events, and sales opportunities. Organise and coordinate events, ensuring all operational requirements are completed before and during the event.

Monitor CCTV and ensure adherence to The Loft's operational, safety, and customer-service standards. Ensure all screens, common areas, equipment, and facilities are clean, organised, and ready before each booking. Maintain a high standard of customer service throughout the customer's journey, from initial enquiry and booking to check-in, screening, and checkout.

Coordinate effectively with internal teams and external vendors to ensure seamless execution of daily operations and events. Take ownership of operational issues, resolve customer concerns promptly, and escalate matters to management when necessary.

📌 Operation Manager (Coimbatore)
🏢 The Loft
📍 Coimbatore