Target: Newcomer with retail experience, highly trainable, eager to learn.

Compensation: 30,000 — 35,000 / month (CTC: 4.5 Lakhs)

Role Overview

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a great first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities

Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.

Personalized Communication: Reach out to leads via their preferred method—whether that is a phone call, WhatsApp chat, or video call.

Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.





Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm.

Sales Handover: Identify when a customer is showing robust buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.

CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.

Requirements

1 to 2 years of experience in retail, customer service, or basic inside sales.

Excellent written and verbal communication skills.

High empathy and patience to handle customer inquiries.

Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.

📌 Online Sales Executive (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad