Role: Network L2 Administrator

Required Technical Skill Set Solid Knowledge of Network Routing, Switching & Security

Desired Competencies (Technical/Behavioral Competency

- Strong network administration and troubleshooting skills.
- Good Understanding and troubleshooting skills of TCP/IP, Switching &Routing; protocols, MPLS, Load balancing
- Knowledge and experience in STP, VTP, HSRP, VLAN, QoS and other switching technologies
- Good Knowledge and experience on Cisco Wireless Controllers.
- Basic exposure to firewalls (Cisco ASA / Palo Alto / Checkpoint).
- Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
- Excellent listening skills & ability to communicate clearly and fluently in English
- Flexibility to work in shifts for 24x7 support
- Strong team player with a constructive perspective and commitment to the success of the business 10. Ability to work on multiple concurrent tasks with conflicting priorities 11. Product knowledge: o Routing Protocols, especially MPLS, BGP, EIGRP o Cisco Routers -- 7200, 3800, 3600, 2800, 2900, 881 o Firewalls -- Cisco ASA5550, Checkpoint, Palo Alto o Load Balancers F5 o Switches -- Nexus 9K/7K/5K/2K, Cisco 9300/6500/4500/3750/2960,



Juniper switches o WLAN Wireless LAN Controllers, WCS, Cisco WLAN Controllers o Zscaler (ZIA) o SD-WAN o Cisco ACI using Spine-Leaf

Good-To-Have
- Experience on Network and Security architecture designing
- ITIL Certification
- CCNP / CCNA Certification

Role descriptions / Expectations from the Role

1 Handle L2 incidents and service requests related to routing, switching, wireless, and firewall issues.

2 Troubleshoot network problems involving TCP/IP, VLANs, STP, routing protocols (BGP/EIGRP), and LAN/WAN connectivity.

3 Perform basic configuration tasks on Cisco routers, switches, and wireless controllers under L3 guidance.

4 Monitor health and performance of network devices, links, and circuits using NMS tools.

5 Analyze logs and events to resolve issues with switches, routers, firewalls, and WLAN access points.

6 Support L1 engineers through guided troubleshooting and knowledge sharing.

7 Escalate complex or recurring issues to L3 and follow through till closure.

8 Maintain documentation, SOPs, and update knowledge base articles.

9 Provide support in a 24x7 shift-based environment

📌 NetworkAdministrator (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad