Job Type: Full-time

Job Summary:The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, Share Point, Teams, and One Drive.Key Responsibilites:M365 Administration SupportAssist in configuration and administration of M365 services including Exchange Online, Teams, Share Point Online, and One Drive.Perform user management (user creation, license assignment, mailbox management, access controls).Incident &

- Request ManagementHandle L2-level incidents and service requests related to M365.Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, Share Point permissions, etc.).Escalate complex issues to L3 team when required.Monitoring &
- MaintenanceMonitor M365 service health dashboards.Perform routine checks and basic maintenance activities.Ensure uptime and availability of services.Support to L3 / ProjectsAssist L3 team in migrations,



upgrades, and deployments.Support in implementation of new features/configurations.Security &
- Compliance SupportFollow defined security policies and compliance guidelines.Support implementation of security controls (MFA, conditional access, etc.).Report any security incidents or anomalies.DocumentationMaintain/update SOPs, troubleshooting guides, and knowledge base articles.Document recurring issues and resolutions.End-User SupportProvide support to end users on M365 applications.Guide users on usage issues (Outlook, Teams, One Drive, etc.).Automation (Basic Level)Execute predefined scripts (Power Shell).Support basic automation tasks under L3 guidance.Experience:Basic to intermediate knowledge of:Exchange OnlineMS TeamsShare Point OnlineOne DriveBasic understanding of:Power ShellM365 Admin CenterSecurity &
- Compliance featuresFamiliarity with ITIL processes (incident, problem management)Valuable troubleshooting and communication skills

📌 Microsoft365 engineer (Agra)
🏢 SISL Global
📍 Agra