Company Description ReSource Pro is a specialized partner to the insurance industry, helping organizations optimize performance, streamline operations, and drive sustainable growth. The company serves more than 3,500 carriers, brokers, wholesalers, and MGAs with services spanning process and workflow optimization, data and technology solutions, and strategic operating model transformation. ReSource Pro maintains a client retention rate above 96% for over a decade, reflecting a strong focus on long-term relationships and measurable impact.

The firm has earned a place on the Inc. 5000 list 17 times, ranking among the top repeat honorees across all sectors and underscoring its consistent growth and industry leadership. Team members join a company that values operational excellence, innovation, and collaboration within the insurance ecosystem.

Role Description The Manager, Service Delivery is a full-time, on-site role based in Bengaluru South, responsible for overseeing the delivery of insurance operations and support services to clients. This role manages day-to-day service delivery activities, including monitoring performance metrics, ensuring adherence to service level agreements, and driving continuous improvement in processes and workflows. The manager leads and coaches service delivery teams, coordinates resource allocation, and fosters a culture of accountability, quality, and client-centricity.

Daily responsibilities include collaborating with internal stakeholders and client representatives, resolving escalations, identifying operational risks, and implementing corrective actions.



The role also involves reporting on service performance, contributing to strategic initiatives, and supporting the integration of new processes, tools, and technologies to enhance service outcomes.

Qualifications

- Demonstrated experience in service delivery management, operations leadership, or client service management within insurance, financial services, or a related domain.
- Strong skills in team leadership, performance management, and coaching, with the ability to build engagement and develop talent.
- Proficiency in process improvement, workflow optimization, and use of performance metrics and dashboards to drive operational efficiency.
- Capability in stakeholder management, client communication, and issue resolution, with a focus on maintaining high levels of client satisfaction.
- Comfort with data-driven decision-making, including analyzing operational data, identifying trends, and recommending improvements.
- Experience working with technology-enabled service environments; familiarity with insurance operations, policy administration, or claims processes is an advantage.
- Excellent written and verbal communication skills in English, with the ability to present updates and reports to internal and external stakeholders.
- Bachelor’s degree in business, management, insurance, or a related field; advanced qualifications or professional certifications in operations or service management are a plus.
- Ability to work on-site in Bengaluru South, manage multiple priorities, and adapt to a agile, growth-focused environment.

📌 Manager, Service Delivery (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru