Description

About Alvarez & Marsal

Alvarez & Marsal (A&M;) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry.

The collaborative environment and engaging work-guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.;

The Team

Our DTS Team Provides Following Services To Clients

- Data & Applied Intelligence - Helping clients in harnessing the power of data and cutting-edge analytics to drive intelligent decision-making and transform businesses
- Product and Innovation - Empowering clients to innovate, develop, and launch products that drives growth and competitive advantage
- Technology M&A; and Strategy - Assist clients to manage the technology aspects and business enablement of complex M&A;, integrations and carve-outs
- Technology Transformation - A&M; helps clients create a scalable, cost-effective IT function that delivers the company's strategic vision and priorities

How You Will Contribute

- Support the delivery of end-to-end Salesforce transformation programs for enterprise clients
- Engage with client stakeholders to understand business requirements and contribute to CRM and CX solutioning
- Lead solution architecture design sessions and translate business requirements into scalable Salesforce solutions
- Provide oversight on configuration, customization, and integration work across Salesforce clouds
- Review technical deliverables - data models, flow designs,



integration specs - for quality and best practices
- Ensure compliance with Salesforce Governor Limits, security models, and platform best practices
- Contribute to the implementation of innovative Salesforce solutions, including GenAI and AI capabilities
- Manage and mentor small to mid-sized teams (5-10 members) across projects
- Collaborate with cross-functional and global teams to deliver high-quality project outcomes
- Act as a subject matter contributor in customer experience transformation and CRM initiatives.

Technical Responsibilities
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
- Proficiency in Salesforce CPQ, Field Service Lightning (FSL), and/or Revenue Cloud preferred
- Strong command over Apex, Visualforce, Lightning Web Components (LWC), and Flows
- Experience with declarative tools: Process Builder, Workflow Rules, and Record-Triggered Flows
- Knowledge of Salesforce Data Cloud, MuleSoft, and Tableau integration patterns
- Salesforce DevOps experience using tools like Copado, Gearset, or SFDX/VS Code pipelines
- Experience with REST/SOAP API integrations and middleware platforms
- Proficiency in Salesforce data migration tools: Data Loader, Workbench, Talend, or similar
- Understanding of MDM concepts, data governance, and data quality frameworks




- Awareness of Salesforce Einstein AI, Agentforce, and generative AI capabilities within the platform
- Familiarity with Industry Clouds: Financial Services Cloud, Health Cloud, or Manufacturing Cloud.

Qualifications

- Bachelor's degree (B.E. / B.Tech / B.Sc. / BCA / BBA) from a UGC-recognised Indian university or equivalent
- 8-10 years of professional experience, with hands-on exposure to Salesforce consulting or CRM transformation programs
- Experience working in consulting environments, preferably with reputed consulting firms
- Strong understanding of Salesforce platforms and implementation methodologies
- Good stakeholder management skills with exposure to client-facing roles
- Ability to work in global delivery environments and manage multiple priorities
- Domain knowledge in Customer Experience (CX) and Customer Relationship Management (CRM)

Your journey at A&M; We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire current skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M.; The possibilities are endless for high-performing and passionate professionals.

📌 Manager, Salesforce, Platform Advisory & Transformation, DTS - Global Capability Center (Gurugram)
🏢 Alvarez u0026 Marsal
📍 Gurugram