- Developing and sustaining solid relationships with key customers
- Build pipeline of new customers and maintain Key account relationships to build repeat businesses
- Deliver Thomas Cook's Best in class services to clients
- Align customer requirements to our delivery systems and handover meetings with Operations
- Build brand value by demonstrating qualified practices
- Ensure client collections are as per the agreed terms and conditions, cash flow management
- Signing of MOU's / GFO's / SLA's for all projects
- People Managers to periodically review the performance of the sales team
- People Managers to establish and govern the sales organizations performance management system, which includes allocation of responsibilities, roles, setting right expectations of the team and drive complete accountability with results
- People Manager to responsibly lead and handle change management
- Understand the industry best practices and consider implementing them as per business requirement
- Responsible to build strong relationships with key influencers and decision makers across all corporate clients
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Acting as the main point of contact between key clients and internal teams
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
- Updating sales funnel and participates in regular sales reviews in conjunction with the senior key account management
- Regular updating of the information / data on the business system for MIS and follow laid down processes under the sales function of MICE Business
- Submission & collection of important documents (such as GST certificates) to clients / file closing team for better control