Experience: 5+ years

Industry: Digital Marketing / Advertising / Social Media

Location: Okhla Phase 1, Delhi

About the Role

We are looking for a results-driven Key Account Manager with solid agency experience to manage multiple client accounts, build long-term client relationships, and drive business growth.

The ideal candidate should have hands-on experience managing social media and digital marketing campaigns, coordinating with internal creative/performance teams, understanding client requirements, and identifying opportunities for upselling and cross-selling additional services.

This is a client-facing, revenue-focused role for someone who can balance relationship management, campaign execution, and business development.

Key Responsibilities

Client & Account Management

- Manage a portfolio of multiple client accounts simultaneously.
- Act as the primary point of contact for clients and build strong, long-term relationships.
- Understand client business objectives and translate them into effective digital/social media strategies.
- Conduct regular client calls, reviews, presentations, and performance discussions.
- Ensure timely delivery of campaigns, creatives, content, reports, and other account deliverables.
- Handle client feedback, escalations, and expectations professionally.

Social Media & Campaign Management

- Manage end-to-end social media campaigns across platforms such as Instagram, Facebook, LinkedIn, YouTube, etc.
- Work closely with creative, content, strategy, performance marketing, and design teams.
- Develop campaign briefs and ensure deliverables are aligned with client objectives and brand guidelines.
- Track campaign performance and coordinate with relevant teams to improve results.
- Understand key digital marketing metrics and communicate campaign performance clearly to clients.

Revenue Growth & Upselling

- Identify opportunities to upsell and cross-sell additional agency services.
- Expand existing accounts by identifying new business requirements and marketing opportunities.
- Develop proposals,



pitches, and commercial presentations in collaboration with internal teams.
- Contribute directly to account revenue growth and retention.
- Maintain strong knowledge of the agency's service offerings and proactively recommend relevant solutions to clients.
- Build relationships with decision-makers and identify opportunities for increasing client spends.

Account Strategy & Retention

- Develop account growth plans for key clients.
- Monitor client satisfaction, retention, revenue, and profitability.
- Identify potential risks to client relationships and proactively address them.
- Keep track of industry trends, competitors, and emerging social media opportunities.
- Ensure clients see the agency as a strategic partner rather than just a service provider.

Key Skills & Competencies

- Strong client servicing and account management skills.
- Proven experience in a digital marketing / advertising / creative agency.
- Strong understanding of social media marketing and digital campaigns.
- Excellent communication, presentation, and negotiation skills.
- Strong commercial acumen with a demonstrated ability to upsell and generate revenue.
- Ability to manage multiple clients and projects simultaneously.
- Strong coordination and project management skills.
- Ability to understand client business goals and convert them into marketing opportunities.
- Proactive, confident, and solution-oriented approach.
- Strong relationship-building and stakeholder-management skills.

What We're Looking For The ideal candidate is someone who:

- Has successfully managed multiple agency clients/accounts.
- Is comfortable working in a rapid-paced agency environment.
- Can independently manage client conversations and meetings.
- Understands social media campaigns beyond just content posting.
- Has a business-growth mindset and actively looks for upselling opportunities.
- Can turn client relationships into long-term, high-value accounts.
- Is comfortable discussing budgets, proposals, scope expansion, and commercials.
- Takes ownership of both client satisfaction and account revenue.

📌 Key Account Manager (Agency Experience) (Delhi)
🏢 Story Digital
📍 Delhi