Job Purpose To provide customers with a premium jewellery shopping experience by understanding their requirements, recommending suitable jewellery, and supporting the achievement of store sales targets.
Key Responsibilities
- Welcome customers and understand their jewellery requirements, preferences and budget.
- Assist customers in selecting suitable jewellery based on occasion, style and personal preferences.
- Provide professional jewellery styling and product recommendations.
- Explain product details, designs, diamonds, gemstones, pricing and other relevant information accurately.
- Demonstrate strong knowledge of the Company's jewellery collections and products.
- Achieve individual and store-level sales targets.
- Build and maintain strong relationships with customers.
- Follow up with customers and generate repeat business and referrals.
- Ensure proper handling, presentation and security of jewellery while showing products.
- Maintain the required grooming and professional appearance standards.
- Ensure the showroom and jewellery displays are maintained as per Company standards.
- Coordinate with the Store Manager and team for smooth store operations.
- Follow all Company HR policies, SOPs, security procedures and sales processes.
- Maintain confidentiality of customer information, pricing and Company business information.
- Handle customer queries and complaints professionally and escalate issues when required.
- Keep updated with new collections, jewellery trends and styling techniques.
- Perform any other duties assigned by the Management from time to time.
Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer-service orientation.
- Good jewellery and fashion sense.
- Ability to understand customer preferences and provide personalized recommendations.
- Robust sales and negotiation skills.
- Target-oriented and result-driven approach.
- Good product knowledge and willingness to learn.
- Professional grooming and presentation.
- Ability to work effectively as part of a team.
Qualification & Experience
- Graduate / relevant qualification preferred.
- Previous experience in jewellery retail, luxury retail, fashion or premium customer service will be preferred.
- Freshers with strong communication and customer-handling skills may also be considered.
Performance Parameters
- Achievement of sales targets.
- Customer satisfaction and service quality.
- Customer conversion and repeat business.
- Product knowledge.
- Customer relationship management.
- Compliance with Company SOPs and policies.
- Grooming, discipline and punctuality.