ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Company Name:

Carl Zeiss India Bangalore ZEISS India

Position Title:

Support DevOps Engineer (Global Role)

Department:

CIT

Location

Bangalore (ZIGCC)

Employment type

Full Time

About the Team

The Monetization Platforms department is one of the strategic units within Corporate IT and is responsible for Design, development & management of Billing, Licensing and Subscription Solutions as three central services across the ZEISS Group worldwide.

Your Role

As a Support Devops Engineer (Global Role) with 2-7 years, you are responsible for the support and handling incidents for Licensing platform at Zeiss.

Your key responsibilities:

Must-Have Skills (Non-Negotiable):

- Solid understanding of software licensing processes and workflows (entitlements, activations, renewals, deactivations)
- Proven ability to analyze technical logs, traces, and telemetry and to reproduce incidents in test environments
- Strong experience working with ticketing systems for handling incidents and service requests
- Basic hands-on experience with SAP (navigation, reading key business data, understanding process context)
- Excellent communication skills in English, both written and spoken, including explaining technical topics to non-technical stakeholders
- Customer-oriented mindset with a structured and reliable working style
- Strong ability to prioritize and self-organize in a dynamic workplace with parallel tickets, requests, and stakeholders

Core Technical Requirements:

- Experience in monitoring and operating productive IT services (dashboards, alerts, basic KPIs)
- Ability to collect, correlate, and interpret logs from different system components (backend services, clients, infrastructure)
- Familiarity with licensing tools or providers (e.g. Thales, Flexera, Wibu)



or comparable enterprise licensing solutions
- Experience using remote support tools and structured approaches to reproduce issues in test or staging environments
- Practical experience with documentation tools (e.g. Confluence, MS SharePoint, wiki systems) for end-user and internal documentation
- Basic understanding of cloud-based applications and their operational aspects (availability, incidents, changes)

Broader Responsibilities the Candidate Will Own:

- Handling incidents, problems, and standard service requests related to the central licensing solutions
- Monitoring the health and performance of licensing services, reacting to alerts, and initiating appropriate actions
- Reproducing issues in dedicated environments and providing clear, structured input to development teams
- Creating and maintaining end-user documentation, how-to guides, and knowledge base articles
- Preparing and delivering trainings and onboarding sessions for key users and support stakeholders
- Creating well-documented bug reports and change requests for developers, including logs, steps to reproduce, impact, and context
- Acting as a bridge between end users, business stakeholders, and development/operations teams

Basic Requirements:

- University degree in IT, Business Informatics, or a comparable field, or equivalent practical experience
- Professional experience in IT service, application support, or operations, ideally in an enterprise context
- Practical exposure to licensing-related processes in software or IT services
- Basic experience working with SAP environments from an application or support perspective
- High level of service orientation, reliability, and ownership for assigned tickets and tasks

Solid understanding of:

- End-to-end licensing processes and their impact on customers and internal business processes
- Reading and interpreting application and system logs to identify patterns, root causes, and next steps




- How to translate user-reported issues into actionable, structured information for development teams
- Collaboration with cross-functional teams (Business Analysts, Developers, Architects, Business users, Product Owner)
- The importance of clear documentation, communication, and knowledge sharing to ensure stable operations and user satisfaction

About Zeiss:

Join us at ZEISS, the global leader in optics and optoelectronics with market-leading positions in its four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (which includes Vision Care, Sports & Cine Optics, and Photography) since 1846. The company is known for shaping technological progress and offers a wide range of solutions for various fields, including life sciences, healthcare, eye care, and industrial quality. Headquartered in Oberkochen, Germany, we're a global powerhouse with over 50,000 dedicated employees spanning more than 50 countries. Our relentless pursuit of innovation has earned us a reputation as a leading technology enterprise.

What You Can Expect

- A strategically relevant role within ZEISS’ central monetization platform landscape
- Significant room for shaping and evolving modern developer ecosystems
- Collaboration in an interdisciplinary and international environment
- Long‑term perspective at a globally leading technology company

Location: Bangalore Must-Have Skills (Non-Negotiable):

- Solid understanding of software licensing processes and workflows (entitlements, activations, renewals, deactivations)
- Proven ability to analyze technical logs, traces, and telemetry and to reproduce incidents in test environments
- Strong experience working with ticketing systems for handling incidents and service requests
- Basic hands-on experience with SAP (navigation, reading key business data, understanding process context)
- Excellent communication skills in English, both written and spoken, including explaining technical topics to non-technical stakeholders
- Customer-oriented mindset with a structured and reliable working style
- Strong ability to prioritize and self-organize in a agile environment with parallel tickets, requests, and stakeholders

Your ZEISS Recruiting Team:

Saptarshi Chowdhury

📌 IT Analyst (Bengaluru)
🏢 ZEISS Group
📍 Bengaluru