We are Hiring: HR Operations Manager (Contact Centre / BPO)

Are you an experienced HR professional who thrives in fast-paced, high-volume environments? We are looking for a proactive HR Operations Manager to independently drive our end-to-end employee lifecycle and HR functions in Hyderabad!

Role Overview

- Position: HR Operations Manager (Contact Centre)
- Role Type: Full time | Individual Contributor (IC)
- Location: Hyderabad, India
- Experience Required: 10+ years
- Work Timings: 5 days (UK/US shift)

Key Responsibilities

- Talent Acquisition: Lead volume hiring for Contact Centre and support functions—from manpower planning, sourcing, and interviewing to onboarding.
- Employee Lifecycle Management: Independently manage onboarding, probation, internal movements, performance cycles, and offboarding.
- Operations & Grievance Redressal: Oversee daily HR operations, resolve employee queries, and manage grievances with fairness and strict compliance.
- Retention & Engagement: Analyze attrition trends alongside business leaders and implement targeted engagement initiatives for Contact Centre teams.




- Compliance & Analytics: Ensure statutory compliance, maintain HRMS data, and deliver key HR dashboards and people analytics to leadership.

What We Are Looking For

- 10+ years of core HR experience with strong ownership of the employee lifecycle.
- Mandatory experience in Contact Centre / BPO HR Operations and volume hiring.
- Demonstrated expertise in employee relations, attrition analysis, and stakeholder management.
- Masters/MBA in HR or related field is preferred.
- Hands-on experience with HRMS, ATS, and HR analytics tools.

Other benefits

Cab facility+ Meals + Mediclaim

Interested candidates kindly share your cv to [email protected] or whatsapp @(phone hidden)

Total experience

Relevant experience(HR Operations, BPO/Contact centre industry):

Current CTC

Expected CTC

Notice Period

Current Location

Qualification

Thanks & Regards

Roshni Pillai

International Recruiter

Alliance Recruitment Agency

📌 Human Resources Operations Specialist (Hyderabad)
🏢 Alliance Recruitment Agency
📍 Hyderabad