Location: Dalanwala, Dehradun

Work Mode: In-Office

Experience: 2+ years

Salary: ₹30,000–₹40,000 per month, depending on experience and capabilities

Working Days: Monday–Saturday

Weekly Off: Sunday

Working Hours: 9:30 AM–6:00 PM

About the Role

We are looking for a proactive and result-oriented Operations Head to oversee and improve the day-to-day operations of the organisation. The role requires a strong people leader who can take ownership, drive accountability, solve problems, and ensure that teams and processes operate efficiently.

The ideal candidate should be comfortable taking decisions, managing people, identifying operational gaps, and implementing practical solutions without requiring constant supervision. We are looking for a leader, not someone who needs to be micromanaged.

Key Roles & Responsibilities

- Oversee the day-to-day operations of the organisation and ensure smooth functioning.
- Lead, manage, and coordinate teams to achieve operational and business objectives.
- Set clear expectations, allocate responsibilities, and ensure accountability within the team.
- Monitor team performance, productivity, attendance, timelines, and deliverables.
- Develop and improve operational processes, systems, and workflows.
- Identify operational bottlenecks and implement effective solutions.
- Ensure tasks and projects are completed within agreed timelines and quality standards.
- Coordinate with management and different departments to ensure smooth communication and execution.
- Conduct regular team reviews and provide constructive feedback.
- Support employee development, training, and performance improvement.
- Build a culture of ownership, accountability, discipline, and collaboration.
- Prepare and maintain operational reports, MIS, trackers, and performance updates for management.
- Monitor important KPIs and take corrective action wherever required.
- Handle escalations and resolve operational issues effectively.
- Ensure company policies, processes,



and internal standards are followed.
- Identify opportunities to improve efficiency, reduce delays, and increase productivity.
- Take ownership of operational challenges and drive them through to resolution.
- Support management in implementing new initiatives and business processes.
- Maintain strong coordination between leadership and operational teams.
- Take responsibility for additional operational requirements as assigned by management.

What We’re Looking For

- 2+ years of experience in operations, team management, administration, business operations, or a similar leadership role.
- Proven ability to lead and manage a team effectively.
- Strong ownership and accountability mindset.
- Excellent communication, coordination, and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Go-getter attitude with a strong bias toward action and execution.
- Ability to work independently and make decisions without constant supervision.
- Comfortable working in a fast-paced and changing environment.
- Highly organised and detail-oriented.
- Strong follow-up and task-management skills.
- Quick learner with excellent adaptability.
- Ability to identify problems proactively and take corrective action.
- Ability to motivate, guide, and develop team members.
- Strong understanding of operational discipline, processes, and performance management.
- Good working knowledge of MS Office/Google Workspace and reporting tools.
- Professional, mature, dependable, and solution-oriented approach.

Ideal Candidate

We are looking for someone who leads from the front, takes ownership, builds accountable teams, and gets things done. The right candidate should be capable of managing operations independently, making sound decisions, and creating a work setting where people understand their responsibilities and deliver without constant follow-up.

If you are a natural leader, highly adaptable, detail-oriented, and someone who believes in ownership over excuses, this role could be a strong fit for you.

Interested? Send your CV to: [email protected]

📌 Head of Operations (Dehradun)
🏢 Axe Consultancy Services
📍 Dehradun