Experience in process optimization, workforce management and operational strategy
Ability to drive both strategy and execution
Strong exposure to
AI-enabled automation, digital transformation and technology-led customer operations
Excellent stakeholder and people management skills
Ideal candidate
Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency.
Interested candidates can share their updated CVs at sanjana.kumari@
or Whatsapp on
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📌 Head Of Contact Center (Mumbai)
🏢 Unison International Consulting
📍 Mumbai
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