While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to ‘be the best’ while enabling success for our customers as a trusted, agile and innovative provider of technology around the world. You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team.
- Attain and maintain accreditations as appropriate to the role.
- Understand and adhere to policies and procedures.
- Compiles management information reports through relevant business tools to provide accurate/up to date data.
- Prioritize and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
- Assess cost implication of best solution to ensure adherence to budget constraints.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
- Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
- Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
- Provide customer service to internal and external customers to ensure consistent experience.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Ensure that Partners act in accordance with Computacenter and customer contractual obligations
- Identifies, onboard and proactively manages new Partners
- Accountable for the delivery of the product supply service to a named customer or selection of customers
What you’ll need
- Good working Knowledge of Microsoft Applications.
- Plans & organizes own workload and others.
- Proven experience of high standards of customer service.
- Proven administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
- Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
- Works under general supervision. Uses discretion.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Demonstrates an organized approach to work.
- Proven ability to work under pressure and to tight deadlines.
- 3+ Experience working in a multinational product supply setting.3+ Experience in procurement / vendor management.
- 3+ Experience in negotiating contracts and an understanding to legal/contractual concepts.
- Detailed understanding of IT Vendors pricing processes.
- Entrepreneurial mindset which seeks to find new ways to solve multiple challenges at once.
- People management experience at team leader level or above
📌 Global Business Support Sen. Specialist - IT Hardware Sales (Bengaluru)
🏢 Computacenter AG u0026 Co.
📍 Bengaluru
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