Key Responsibilities:

- Supervise and manage the front office staff including receptionists, clerks, and admission officers.

- Ensure prompt and professional handling of patient registration, check-in/check-out, appointment scheduling, and inquiries.

- Oversee telephone and in-person communication with patients and visitors.

- Maintain accurate records of patient appointments, admissions, discharges, and billing information.

- Monitor and improve front office processes to enhance efficiency and patient satisfaction.

- Ensure compliance with hospital policies, confidentiality guidelines, and healthcare regulations.

- Resolve patient complaints and issues in a professional and timely manner.

- Train and evaluate front office staff to maintain high levels of performance and customer service.





- Coordinate with other departments (billing, medical, housekeeping, etc.) to ensure seamless operations.

- Prepare reports on front office operations, patient flow, and feedback for senior management.

- Robust leadership, communication, and interpersonal skills.

- Proficient in hospital management software and MS Office.

- Excellent problem-solving and multitasking abilities.

- Knowledge of medical terminology and patient service protocols is a plus.

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Language

- English (Preferred)

Work Location: In person

📌 Front Office manager (Royapettah)
🏢 Orthomed Hospitals
📍 Royapettah