Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centres across Kerala and Karnataka. It is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA delivers high-impact preparatory programs for a wide range of language proficiency tests and healthcare licensure exams, supported by experienced and globally certified trainers.

The Academy uses evidence-based teaching methods, digital tools, personalised coaching, and an app-based learning ecosystem to support both online and classroom learners. Its mission is to expand global opportunities for learners and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Front Office Manager is a full-time, on-site role based at the Kochi centre, responsible for overseeing day-to-day front desk operations and ensuring a professional, welcoming environment for learners, visitors, and partners. The role includes supervising front office staff, managing reception duties, handling inquiries in person, by phone, and online, and coordinating student registrations, appointments, and class schedules.

The Front Office

Manager will maintain office records and documentation,



monitor the cleanliness and readiness of the reception area, and implement efficient administrative processes. This role also involves managing customer feedback, resolving concerns, supporting sales and counselling teams with accurate information, and collaborating with academic and operations teams to deliver a smooth learner experience.

The Front Office

Manager is expected to uphold high standards of customer service, communication, and organisational efficiency in alignment with MIA’s mission and values.

Qualifications

- Strong front office and reception skills, including Front Office management and Customer Service experience.
- Demonstrated ability to manage Office Administration tasks and maintain organised records and workflows.
- Proven focus on Customer Satisfaction, with experience handling inquiries, feedback, and issue resolution professionally.
- Excellent Communication skills, both verbal and written, with the ability to interact effectively with diverse learners and stakeholders.
- Experience supervising or coordinating a small team in an educational, training, or service-oriented workplace is an advantage.
- Proficiency with office software, email tools, and basic CRM or student management systems.
- Bachelor’s degree or equivalent qualification in administration, business, hospitality, or a related field preferred.
- Ability to work on-site in Kochi, manage multiple tasks, and maintain a courteous, learner-centric approach at all times.

📌 Front Office Manager (Kochi)
🏢 Medcity International Academy
📍 Kochi